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Terms and Conditions

General Terms and Conditions

We are Behold Gem Limited (collectively referred to as "we", "us" , the "Company" or "Healthiprof") and we own and operate the site www.healthiprof.com (collectively referred to as "our site" or "healthiprof.com "). Our site offers a convenient way to shop online over the Internet  and also provides one-stop home delivery services (referred to as "services").


Please read the following terms and conditions carefully before using our site. By using our site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.


We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.

1)    Registration

a)     You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

b)    Where you are required to register, you must:

i)      provide us with accurate, complete and updated registration information;

ii)     safeguard your user name and password; and

iii)   authorize us to assume that any person using our site with your user name and password is either you or is authorized to act for you; and

iv)   maintain and promptly update your registration information to keep it true, accurate, current and complete.

c)     You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.

d)    In the event that we have reasonable suspicion that any information and material supplied by you to us for registration is untrue, inaccurate, outdated or incomplete and etc., we have absolute discretion to cancel any order made by you and/or terminate/cancel your registration with us and in such circumstances, you hereby agree not to raise any claim against us for whatsoever compensation and reliefs.


2)    Order

a)     When you place an order, the prices charged are those applicable on the day you order. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.

b)    All products on Healthiprof.com are listed in Hong Kong Dollars.

c)     We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide;

i)      details of what you have ordered,

ii)     details of the price charged

iii)   information about the progress of your order, and

iv)   estimated dispatch and delivery information.

d)    This communication will be our acceptance of your order. You may track your order status online.

e)    Such confirmation does not constitute a promise of delivery of order items.

f)      We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

i)      no sufficient stock to deliver the products you have ordered;

ii)     no delivery can be arranged for your area; or

iii)   one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.

g)     If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.


3)    Payment

a)     The company accepts VISA, MasterCard, American Express, Unionpay Card will be charged in Hong Kong dollars.

b)    When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order and you represent to us that you shall be authorised to make such payment. Title in the goods does not pass to you until payment has been received.

c)     We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.

d)    We do not collect or keep your credit card information. If you choose to save your credit card information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers.

e)      If the order is cancelled by us for any reason, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.

f)     The company reserves the right to change the payment terms for any order without prior notice.

g)    Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of actual transaction.


4)    Delivery

a)     Unless otherwise specified, please refer to our site for details of the delivery charges and free delivery threshold. We reserve the right to amend the free delivery threshold at any time and from time to time. Please note that each order can only be delivered to one destination.

b)    Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe

c)     We will deliver the products ordered by you to the address you give us for delivery at the time you make your order through SF Express Service. You shall accept the products yourself (except where you have specifically instructed us to leave your delivery outside the door or at the concourse – missing delivery under such circumstances shall be at your own risk) when the products are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.

d)    Once product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.


5)    Refund & Replacement

a)     Unless otherwise specified, no return or exchange of merchandise will be accepted. You are advised to carefully read our policy for the refund and replacement policy of the products supplied by us before you make any order from us.

b)    If you find that the products delivered to you are defected or damaged (with no fault on your part), incorrect quantity or the product(s) are not what you ordered.  You have to lodge your application for replacement to us within seven (7) days from the date of the receipt of the products and you also have to meet the following prerequisite conditions namely: -

i)      all valid supporting evidence to prove your request for replacement of the products;

ii)     all valid supporting documents to prove that the product(s) in problem is/are purchased from Healthiprof.com;

iii)   immediately sending the photos/videos of the product(s) in problem to us as an evidential proof through email(s) or instantaneous communication software;

iv)   all product(s) in problem for replacement must be in its original state and not used; an

v)     all components and parts of the product(s) in problem including but not limited to its user menu, certificates, labels, marks, materials, packing bags and boxes for replacement must be returned to us

c)     After you duly comply with the requirements stipulated in above 5b)  to our satisfaction, we shall arrange the replacement of equivalent product(s) within fourteen (14)  days after our approval. If the relevant product(s) subject to replacement is/are out of stock and we have already credited the amount of the relevant products from your account, we shall then arrange the refund through crediting the same to your account of payment.

d)    Refund Method:

Upon your refund request is accepted.

i)      Credit Card : Credited back to the same bank account within 4-6 weeks. The actual time will depend on Credit Card company.

e)    All risks in the product(s) shall pass to you upon delivery but Healthiprof shall retain title in the products until full payment has been received.


6)    Force Majeure

If the performance by Healthiprof of its obligations relating to the services it supplies on this site is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Healthiprof), Healthiprof shall be excused from such performance to the extent of such prevention.

7)    Disclaimer

a)     The company and its employees, contractors and any third party provider (collectively "Healthiprof") make no representation or warranty in relation to:

i)      the completeness, quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, Healthiprof.com or the information (the “Information”) stored on or receivable through this or any other Healthiprof.com server;

ii)     any goods or services accessed, offered or obtained through Healthiprof.com or pursuant to the Information;

iii)   the access to Healthiprof.com or the Information will be uninterrupted or does not contain any viruses, or contaminating or destructive properties.

b)    You shall not rely on the Information. Healthiprof shall not be liable for any damages, loss, costs or expenses arises, directly or indirectly, from your reliance or use (whether authorized or not) of the Information or this website.


8)    Warranties

a)     You undertake that you will not use our site to:

i)      upload, post, email, offer or otherwise transmit any contents in respect of which you have no right (either proprietary, contractual, or fiduciary) to transmit or which is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory or otherwise objectionable;

ii)     impersonate any person or entity by way of transmitting any forged or manipulated contents through the use of any services.

iii)   upload, post, email, offer or otherwise transmit any contents that infringe any proprietary rights or intellectual property rights including, without limitation, patent, trademark, trade secret, copyright of any party;

iv)   upload, post, email, offer or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except such advertisements or promotional materials expressly authorized by us in writing;

v)     upload, post, email or otherwise transmit any contents that contain software viruses or any other computer code, files or programs that would interrupt, destroy or limit the functionality of our site and/or computer software or hardware or telecommunications equipment constituting them;

vi)   interfere with or disrupt the services or servers or networks through which the services are provided, or disobey any requirements, procedures, policies or regulations of such networks;

vii)  collect or store personally identifiable information about other users.

b)    You acknowledge that our site does not have any obligation to pre-screen contents, but our site has the right (but not the obligation) in its sole discretion to refuse or remove any contents that is available via the services. Without limiting the said right, our site has the right to remove any contents that, in its opinion, violate the T&C or are otherwise, in its opinion, objectionable.


9)    Personal Data and Information

We collect, process, disclose, retain or use your Personal Data in accordance with the Healthiprof Privacy Policy Statement which is published on https://www.healthiprof.com/pages/privacy-policy. If we request Personal Data from you, you may refuse to provide the Personal Data. However, we may decline to use of our site and our services. You will provide us with the information relating to you or your use of our site and our services we reasonably require:

a)     to help us in complying with the applicable law and to report to any government or regulatory agency regarding such compliance; and

b)    to assess whether or not you have complied, are complying and will be able to continue to comply with all obligations under these Terms and Conditions.


10) Linked Websites

Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.


11)  Intellectual Property

a)     All intellectual property rights in the content, user content, design, text, graphics and other materials on our site, and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any unauthorized use without our prior written permission is strictly prohibited.

b)    All trademarks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.


12) General

a)     We may revise these terms and conditions at any time without prior notice. If any dispute arises, the company’s determination shall be final.

b)    Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.

c)     We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.

d)    We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.

e)    You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.

f)      These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.

g)     These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts. If any part of this agreement is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.

h)    You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of our site or the content or your breach of this agreement.

i)      Whenever necessary, $0.5 per each plastic shopping bag each will be charged in accordance to the Hong Kong regulation.


13) Terms and Conditions for Promotions

a)     The promotional code or coupon, which we provide, is only applicable to one-time shopping through our website and they are also subject to the terms and conditions stipulated therefor code.

b)    Healthiprof VIP offer cannot be applied together with the offers under promotion code

c)  Promotion for New Customers: New customers must fulfil the condition that customer cannot use the same phone number nor home delivery address for registration and successful purchase before. When duplicated phone number or home delivery address is found in database upon a new registered account, the discount will be suspended and customer is requested to return used discount amount by all means. Healthiprof also reserves the right to cancel the order without prior notice.

Last Updated: July 2022