FAQ

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FAQ

How does HealthWest Ionic Silver work to disable the microbes?

For thousands of years silver has been used as a healing and anti-bacterial agent by civilizations throughout the world. Proved by years of research, it was the release of silver ions from the silver metal that was helping to control not only bacteria, but viruses and fungi as well. HeathWest is able to make a silver solution without any metals. This makes Ionic Silver not only more powerful but there are no metals to lodge in the body.

HealthWest Ionic Silver has the unique ability to disable micro-organisms and render them harmless with proven efficacy compared with the other silver ions products in the market.

- It contains only positive charged ions from silver and does not contain any chemicals or nanoparticles of metal (colloids) nor does it have any undesirable side effects of silver particles and will not accumulate in the body.

- “Research by Rice University in the USA found that it is the silver ions, not the particles themselves that are toxic to bacteria.

- It made uniquely with a built-in delivery mechanism to shield the ions from chloride and other salts, enabling the ions to be delivered intact to where they are needed to disable and cease the microbe’s function more effectively.

Forget your password?

Our website provides the function of "Find my Password" which is located at the login page. Please press the button of "Forgot your password" and enter your login email, the system will direct you to reset a new password. Click here

Can I purchase with joining membership?

Yes, you need to be our members for purchase at our shop. Membership registration is free of charge and you can track your order easily.

About out of stock

We have different stocks of different products. Some of the products may be temporary out of stock and need to wait for the stock to return. The stock will usually return with 1-2 weeks. We will let you know if there is a delay.

How long do I have to wait for out of stock?

In case of out-of-stock, it may take 2-6 weeks to order. As the goods need to be shipped to Hong Kong from overseas, we will notify you as soon as possible. If there are any out-of-stocks, we will not give advance notice.

Is part of my order a pre-order product?

If you purchase in-stock and pre-order products at the same time, we will send all the products together after they are available. You will find the estimated ordering time in the product details. If you have special requirements, please feel free to contact us.

Photo of Products

The pictures and information of the products are for reference only. Due to problems such as the shooting lights and the color difference of different displays, there may be slight color differences between the product pictures and the actual product.

What should I do if the shipping fee is insufficient?

You need to pay the full shipping fee according to the shipping guidelines provided on this website.Otherwise, we have the right to hold your delivery until you havem pay the shipping fee.

I have missed the designated time for picking up, what should I do?

If you do not pick up the goods at the specified time of your selected pick up locations. You will need to pay the SF Surcharges fee. Click here to review the fee.